OUR OPERATIONS

What does success look like? Improved profit conversion? Improved guest feedback? Reduced staff turnover? Countrywide can develop systems and guidelines to deliver the agreed levels of service in a fully compliant, safe and professional manner. Adoption of KPI’s and regular reviews at senior level is part of the culture. 

Part of our service is to offer first hand support in the operation of your business, taking away the day-to-day management.

All changes and directions will be agreed in advance through monthly review meetings. Our aim is to drive consistency and quality improvements against industry benchmarks, supported by our experienced senior operations team.

These services include:

Senior management KPI’s
Structured reviews and succession planning
Implementing service level agreements
Management of the training and development of all employees
Ownership of health and safety
Structured business development meetings
Aid with industry information to challenge and drive performance
Management of the assets to pre-agreed levels of authority
Carry out internal audits to manage control
Human resources

Find out more about how Countrywide can help you.